1.1 In these conditions of sale the following words will (unless the context otherwise requires) have the following meanings:
„Conditions“ means the conditions set out below and in the Order Acknowledgement. Where any terms below conflict with any terms in the Order Acknowledgement the terms in the Order Acknowledgement will take precedence.
„Contract“ means any contract between MEGA-TOOLS and the Customer for the sale of any Works.
„Customer“ means the company, firm, body or person purchasing the Works.
„Customer’s Property“ means any Goods returned by the Customer to MEGA-TOOLS (which are found to be NDF under clause 8.8 or any specifications, drawings, designs, packagings, equipment, goods, materials, instructions, approvals or information supplied by or on behalf of the Customer to MEGA-TOOLS in connection with the Works.
„Goods“ means any goods or materials which MEGA-TOOLS agrees to provide to the Customer.
„IPR“ means all Confidential Information, patents, trade marks and service marks, rights in designs, trade or business names, copyright (including rights in computer software), database rights and topography rights (whether or not any of these is registered and including applications for registration of any such thing) and all rights or forms of protection of a similar nature or having equivalent or similar effect to any of these which may subsist anywhere in the world.
„Order Acknowledgement“ means the written acknowledgement of and acceptance by MEGA-TOOLS of the Customers request to purchase any Works.
„Services“ means any work and/or services which MEGA-TOOLS agrees to provide to the Customer.
„Works“ means Goods and/or Services (as appropriate).
1.2 The words „agreed in writing“ will mean expressly agreed in writing and signed by a director of MEGA-TOOLS.
1.3 The headings are for reference only and will not affect the interpretation of these Conditions.
1.4 MEGA-TOOLS reserves the right at anytime without liability to correct any clerical, typographical or other similar errors or omissions made by its employees.
2.1 Any quotation (whether written or oral) is given on the basis that no contract will come into existence other than in accordance with the provisions of clauses 3.5 and 3.6.
2.2 Unless otherwise agreed in writing any quotation is valid only for a period of 24 hours from its date of issue provided that MEGA-TOOLS has not previously withdrawn it by written or oral notice to the Customer.
3 APPLICATION OF TERMS
3.1 (Subject to clause 3.4) these Conditions are the only conditions on which MEGA-TOOLS is prepared to deal with the Customer and they will govern the Contract and all of MEGA-TOOLSs future supplies to the Customer.
3.2 No terms, conditions or warranties endorsed upon, delivered with, referred to or stipulated or contained in any purchase order or other similar document delivered or sent by the Customer toMEGA-TOOLS will form part of the Contract.
3.3 Any reference in the Order Acknowledgement to the Customer’s purchase order or other similar document will not be deemed to imply that any terms, conditions or warranties endorsed upon, delivered with, referred to, stipulated or contained in such purchase order or other similar document will form part of the Contract.
3.4 No employee or agent of MEGA-TOOLS has authority to vary these Conditions orally. No variation to, waiver of or addition to these Conditions or any representation about the Works will have any effect unless it is agreed in writing and contains a specific reference to these Conditions and is signed on MEGA-TOOLS’s behalf by a director of MEGA-TOOLS.
3.5 Each purchase order for Works issued by the Customer will be deemed to be an offer by the Customer to purchase Works subject to these Conditions.
3.6 No purchase order placed by the Customer will be deemed to be accepted by MEGA-TOOLS until an Order Acknowledgement is issued by MEGA-TOOLS or (if earlier) MEGA-TOOLS supplies the Works to the Customer.
3.7 The Customer must ensure that the content of its order and any applicable specification are complete and accurate.
3.8 Unless otherwise agreed in writing all drawings, illustrations, descriptions, specifications, technical data, advertising and other similar information issued by MEGA-TOOLS or contained onMEGA-TOOLS’s Website or in MEGA-TOOLS’s catalogues, brochures, trade literature, price lists or other similar published materials are issued or published only for the purpose of giving an approximate idea of the Works described in them and will not form part of the Contract.
3.9 Any purchase order which has been accepted by MEGA-TOOLS in accordance with clause 3.6 may only be cancelled, postponed or varied by the Customer with the prior written consent ofMEGA-TOOLS and on terms that the Customer will indemnify MEGA-TOOLS in full against all losses (including but not limited to loss of profit), costs (including but not limited to inventory and other commitments made by MEGA-TOOLS as a result of such purchase order), damages, charges and expenses incurred (directly or indirectly) by MEGA-TOOLS as a result of such cancellation, postponement or variation.
4.1 Any times specified or agreed by MEGA-TOOLS for the delivery of the Works are given in good faith but are an estimate only. MEGA-TOOLS will use its reasonable endeavours to deliver the Works within the times specified in the Order Acknowledgement or otherwise agreed in writing and if no time is specified or agreed by MEGA-TOOLS delivery will take place within a reasonable time. The time for the delivery of the Works will not be of the essence of the Contract.
4.2 (Subject to the provisions of clause 4.3) the Customer will collect the Works from MEGA-TOOLS’s place of business and delivery will be deemed to take place when MEGA-TOOLS notifies the Customer that the Works are ready for collection and unless otherwise agreed in writing the Customer will collect the Works within 3 working days of the issue of such notice.
4.3 If MEGA-TOOLS agrees to deliver the Works then subject to clause 4.4 delivery will be deemed to take place when the Works are delivered to the Customer at the place stated in MEGA-TOOLS’s Order Acknowledgement or such other place as the parties may agree except that delivery to a carrier for the purpose of transmission to the Customer will be deemed to be delivery to the Customer and sections 32(2) and (3) of the Sale of Goods Act 1979 will not apply.
4.4 Subject to clause 4.3 MEGA-TOOLS will make such arrangements for the carriage and insurance of the Works as it thinks appropriate but the Customer will indemnify MEGA-TOOLS against any costs or expenses MEGA-TOOLS incurs as a result of such carriage and insurance (including but not limited to export and/or import duties and any costs of packing, loading and/or unloading) such costs and/or expenses to be paid by the Customer when it is due to pay for the Works.
4.5 MEGA-TOOLS will use reasonable endeavours to ensure where necessary that the Works will be packed so as to be adequately protected against damage in normal conditions of transit of usual duration.
4.6 MEGA-TOOLS may deliver the Works in instalments. Deliveries of further instalments may be withheld until the Works comprised in earlier instalments have been paid for in full. Default byMEGA-TOOLS (howsoever caused) in respect of one or more instalments will not entitle the Customer to terminate the relevant Contract as a whole.
4.7 In the event of any delay in the delivery of any Goods and/or the performance of any Services which are attributable to any act or omission by the Customer:
(a) delivery of the Goods and/or performance of the Services will be deemed to have taken place at the time which but for such delay, delivery or performance it would have taken place and any extra costs (including but not limited to storage and insurance costs) incurred as a result of such delay will be added to the Contract price and paid by the Customer; and
(b) MEGA-TOOLS may sell or otherwise dispose of such Goods (as it sees fit) 28 days after such delay and deduct any monies payable to MEGA-TOOLS by the Customer from the sale proceeds and account to the Customer for any excess or charge the Customer for any shortfall.
4.8 Where the Works are to be supplied from stock such supply is subject to the availability of the stock at the date of delivery.
4.9 On delivery to the Customer all Works should be examined by the Customer. MEGA-TOOLS will not be liable for any damage to or any shortages in or non-delivery of the Works (even if caused by MEGA-TOOLS’s negligence) unless the same is notified in writing by the Customer to MEGA-TOOLS (together with all relevant details) within 48 hours of the actual or anticipated date of delivery (as appropriate). Any damage to or any shortages in or non-delivery of part of the Works will not affect the Contract in respect of the other parts of the Works.
4.10 Subject to a notice being provided in accordance with clause 4.9 MEGA-TOOLS will, if it is reasonably satisfied that any Works have not been delivered as a result of MEGA-TOOLS’s fault (in its sole discretion) either arrange for delivery as soon as reasonably possible or (where the Contract price has been invoiced) give credit (at the pro rata Contract price) to the Customer for such Works. 4.11 If MEGA-TOOLS complies with clause 4.9 it will (subject to clause 9.2) have no further liability (in contract, tort (including but not limited to negligence) or otherwise) for such shortages or non-delivery.
4.12 The Customer will (at its own expense) provide such advice, assistance and information as may be required to enable MEGA-TOOLS to perform its obligations under this Contract.
5 RISK AND OWNERSHIP
5.1 The Customer acknowledges that before entering into this Contract it has expressly represented and warranted that it is not insolvent and has not committed any act of bankruptcy, or being a company with limited and unlimited liability, knows of no circumstances which would entitle any debenture holder or secured creditor to appoint a receiver, to petition for winding up of the Customer or exercise any other rights over or against the Customer’s assets.
5.2 (Unless otherwise agreed in writing) the Goods are at the risk of the Customer from the time of delivery or deemed delivery (as appropriate) to the Customer in accordance with these Conditions and loading and off loading (as appropriate) will be at the Customer’s risk. Section 20(2) of the Sale of Goods Act 1979 will not apply.
5.3 (Notwithstanding that risk in the Goods will pass to the Customer in accordance with the provisions of clause 5.2) ownership of the Goods (both legal and equitable) will remain with MEGA-TOOLS (unless ownership is properly vested in some other person by the operation of any statute) until MEGA-TOOLS has received in full (in cash or cleared funds):
(a) all sums due in respect of the Goods; and
(b) all other sums which are or which become due to MEGA-TOOLS from the Customer on any account.
5.4 Until ownership of the Goods has passed to the Customer under clause 5.3, the Customer will:
(a) hold the Goods on a fiduciary basis as MEGA-TOOLS’s bailee;
(b) keep the Goods free from any charge, lien or other encumbrance;
(c) store the Goods (at no cost to MEGA-TOOLS) separately from all other goods or materials of the Customer or any third party in such a way that they remain readily identifiable as MEGA-TOOLS’s property and easily accessible to MEGA-TOOLS;
(d) not destroy, deface or obscure any identifying mark on the Goods or their packaging;
(e) maintain the Goods in a satisfactory condition;
(f) insure the Goods on MEGA-TOOLS behalf for their full price or replacement value (whichever is the greater) against all usual risks and to the reasonable satisfaction of MEGA-TOOLS and on request produce such policy of insurance to MEGA-TOOLS;
(g) hold all proceeds of the insurance referred to in clause 5.4(f) on trust for MEGA-TOOLS and not mix it with any other money or pay the proceeds into any overdrawn bank account; and
(h) allow MEGA-TOOLS access at any reasonable time to enable MEGA-TOOLS to verify that the Customer has complied with its obligations under this clause 5.4.
5.5 The Customer may resell, use or otherwise dispose of the Goods before ownership has passed to it only if any such sale, use or disposition will be effected in the ordinary course of the Customer’s business at full market value and will be a sale, use or disposition of MEGA-TOOLS’s property on the Customers own behalf and the Customer will deal as principal when marking such sale, use or disposition.
5.6 Once payment becomes due, MEGA-TOOLS may while the owner of the Goods (without prejudice to its other rights) demand the immediate return of the Goods at any time and the Customer must comply with (and bear the cost of) such demand immediately. If the Customer fails to return such Goods, the Customer grants to MEGA-TOOLS or its successors in title, and their respective employees and agents, an irrevocable license to enter the Customer’s premises (with or without vehicles) to remove the Goods (the cost of which shall be borne by the Customer) and may sell or otherwise deal with the Goods.
5.7 MEGA-TOOLS will be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from MEGA-TOOLS.
5.8 The Goods will be deemed sold or used in the order delivered to the Customer.
6 PRICE AND PAYMENT
6.1 The price for the Works will be the price set out in the Order Acknowledgement (or otherwise agreed in writing) between the parties.
6.2 Each price is based on the scope of the Works and the instructions and information provided by the Customer. MEGA-TOOLS reserves the right (in its absolute discretion) to amend the price to cover any increase in cost which may arise as a result of additional Works being requested by the Customer (and agreed by MEGA-TOOLS) or additional or incomplete instructions or information being provided by the Customer.
6.3 Quotations given in a currency other than sterling are based on the rate of exchange at the time of quoting and (unless otherwise agreed in writing between the parties) the price may be subject to revision if any different rate of exchange is ruling at the date of invoice.
6.4 (Unless otherwise agreed in writing) the price for the Works is exclusive of any value added tax (and any other tax or duty relating to the manufacture, transportation, sale or delivery of the Works) and any costs or charges in relation to export and/or import, packaging, loading, unloading, carriage and insurance. Such costs and expenses will be paid by the Customer when it is due to pay for the Works.
6.5 Where MEGA-TOOLS agrees (in its discretion) to bring forward the date of delivery of the Works at the Customers request any additional costs reasonably incurred by MEGA-TOOLS shall be charged to the Customer in addition to the Contract price.
6.6 MEGA-TOOLS may invoice the Customer for the Works at any time after the delivery of the Works or the delivery of any instalment (as appropriate). If any delivery is postponed at the request or by the default of the Customer then MEGA-TOOLS may submit its invoice at any time after the Works are ready for delivery or would have been ready but for such request or default on the part of the Customer.
6.7 (Unless otherwise agreed in writing) where the terms for payment in the Order Acknowledgement show „COD“, MEGA-TOOLS will not be bound to deliver the Goods until the Customer has paid the price for them. Payment shall be due before the Delivery Date.
6.8 (Unless otherwise agreed in writing) where the terms for payment in the Order Acknowledgement show „Net“, payment of the price will be due on the date when the period as specified in the Order Acknowledgement expires.
6.9 Where no terms for payment are set out in the Order Acknowledgement or otherwise agreed in writing payment of the price will be made within 30 days from the date of delivery of the Works.
6.10 Payments can be accepted by credit and debit card. Payments received via this method are taken when the Goods are despatched. Where a credit card is used, the Company reserves the right to charge an additional fee. Where payments are made by credit card, the Customer acknowledges that their credit card company may allocate funds from their applicable credit limit, at the time when the Goods are ordered, notwithstanding the fact that the Company will not take payment until the Goods are dispatched. This is not a matter over which the Company has any control.
6.11 No payment will be deemed to have been received until MEGA-TOOLS has received cleared funds.
6.12 Time for payment will be of the essence of the Contract and the Customer will indemnify MEGA-TOOLS against all reasonable expenses, debt recovery fees, Court fees, solicitor’s fees and disbursements incurred by MEGA-TOOLS in recovering overdue amounts.
6.13 All payments payable to MEGA-TOOLS under the Contract will become due immediately on termination of this Contract notwithstanding any other provision of these Conditions.
6.14 The Customer will make all payments due under the Contract without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by MEGA-TOOLS to the Customer.
6.15 MEGA-TOOLS may (but will not be obliged) at any time or times without notice to the Customer set off any liability of the Customer to MEGA-TOOLS against any liability of MEGA-TOOLS to the Customer (in either case howsoever arising and whether such liability is present, future, liquidated or unliquidated). MEGA-TOOLS and Customer agree that in exercising this right to set off, MEGA-TOOLS shall be doing no more than discharging its own liability by the application of its own asset. Any exercise by MEGA-TOOLS of its rights under these Conditions will be without prejudice to any other rights or remedies available to MEGA-TOOLS under these Conditions or otherwise.
6.16 If the Customer fails to pay MEGA-TOOLS any sum due pursuant to the Contract the Customer will, subject to clause 6.17, be liable to pay interest to MEGA-TOOLS on such sum from the due date for payment at an annual rate of 4% above the base lending rate of Royal Bank of Scotland plc from time to time accruing on a daily basis until payment is made in full (whether before or after any judgement).
6.17 As an alternative to its remedy in clause 6.16 MEGA-TOOLS reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
6.18 Without prejudice to the provision of clauses 6.15 and 6.16 if the Customer fails or MEGA-TOOLS reasonably believes that the Customer will fail to pay for the Work or any other work under any other contract when due MEGA-TOOLS may:
(a) demand payment of all outstanding balances whether due or not under this Contract or any other contract between the Customer and MEGA-TOOLS;
(b) treat the Contract or any other contract between the Customer and MEGA-TOOLS as repudiated by the Customer;
(c) suspend any future performance of the Contract or any other contract between the Customer and MEGA-TOOLS until all overdue sums have been paid; or
(d) appropriate any payments made by the Customer to such of the Works (or such works supplied under any other contract between the Customer and MEGA-TOOLS) as MEGA-TOOLS may think fit (notwithstanding any purported appropriation by the Customer).
7.1 The Customer acknowledges that MEGA-TOOLS is not the manufacturer of the Goods and may not itself perform any or all of the Services and that MEGA-TOOLS’s expertise is in the sourcing of the Works only. The Customer acknowledges that as an intermediate supplier of the Goods MEGA-TOOLS only checks the external packaging of the Goods for obvious signs of damage and does not in any way inspect the quality or condition of the Goods themselves.
7.2 The Customer acknowledges that the manufacturer of the Works typically provides warranty assurances directly for the benefit of end users of the Works.
7.3 The Customer acknowledges that MEGA-TOOLS does not hold itself out as having any particular expertise in relation to the actual Works and the Customer agrees that it relies entirely on its own skill and judgement in evaluating the suitability and fitness of the Works for its purpose.
7.4 The Customer acknowledges that the prices charged by MEGA-TOOLS for the Works are based strictly on the quality assurances set out in this clause 7.
7.5 Based on the acknowledgements set out in this clause 7 MEGA-TOOLS will:
(a) use its reasonable endeavours to transfer to the Customer the benefit of any warranty or guarantee given to MEGA-TOOLS ;
(b) comply with its returns policy as set out in clause 8; and
(c) (where MEGA-TOOLS itself performs the Services rather than procuring a third party to perform the Services to the Customer on behalf of MEGA-TOOLS) perform the Services with reasonable skill and care.
7.6 The Customer agrees that MEGA-TOOLS will not (subject to clauses 7.5 and 9.1) be responsible for or give any warranties in relation to the quality or suitability of the Works and that provided MEGA-TOOLS complies with the provisions of clause 7.5 MEGA-TOOLS will (subject to clause 9.2) have no further liability (in contract, tort (including but not limited to negligence) or otherwise) for any quality or suitability claims in relation to the Works.
8 RETURNS POLICY
8.1 Any Goods to be returned by the Customer to MEGA-TOOLS will only be dealt with by MEGA-TOOLS in accordance with the provisions set out in this clause 8.
8.2 Where the Customer wishes to return any Goods (for any reason) the Customer should first contact its account manager at MEGA-TOOLS. Should the problem not be resolved to the Customer’s satisfaction the Customer should contact MEGA-TOOLS’s technician services customer returns desk (details of which are available at www.buy-server.co.uk or through the Customer’s usual contact at MEGA-TOOLS) who will ask the Customer to provide the information requested in the customers returns request form (details of which are available at www.buy-server.co.uk or through the Customer’s usual contact at MEGA-TOOLS) which can be sent to MEGA-TOOLS by fax, e-mail, hard copy or online. The Customer acknowledges that delays will occur in cases where any of the requested information is not provided.
8.3 Returns Merchandise Authorisation („RMA“). An RMA number must be obtained from the MEGA-TOOLS technical services customer returns desk before any return will be processed in accordance with this clause 8. Goods returned without a valid RMA number are likely to be rejected by MEGA-TOOLS. RMA numbers are valid for 10 days from the date of issue. If the Goods are not returned within 10 days the RMA will be cancelled and a new RMA number must be requested if the Customer still wishes to return the Goods. When preparing the Goods for return the Customer must ensure that the RMA number is clearly visible on a label on the outer covering.
8.4 Incorrectly Ordered Goods. Incorrectly ordered Goods are the responsibility of the Customer. The Customer acknowledges that MEGA-TOOLS is under no obligation to accept the return of incorrectly ordered Goods.
8.5 Returns Due to Later Delivery. Returns due to late delivery must be requested by fax or e-mail within 24 hours of the due delivery date. The original purchase order must contain details of any cut-off delivery date and MEGA-TOOLS must agree in writing that a deadline for delivery had been accepted by MEGA-TOOLS. If MEGA-TOOLS has accepted such deadline MEGA-TOOLS will at its own cost arrange for the collection of goods falling into this category.
8.6 Defective On Arrival („DOA“) Goods. DOA Goods are those found to have a fault on delivery. The fact that there is a fault must be confirmed by someone with technical knowledge and the Customer must provide as much specific technical detail as is reasonably possible. DOA Goods must be notified within 7 days of delivery of the Goods in order to qualify for credit or replacement (at MEGA-TOOLS’s option and in MEGA-TOOLS’s absolute discretion). The packaging of the Goods must be in pristine condition otherwise the Customer will be subject to a minimum 20% handling/restocking fee. The freight cost of returning the Goods to MEGA-TOOLS will be the responsibility of the Customer. MEGA-TOOLS will meet the reasonable costs of returning replacement Goods (as appropriate) to the Customer and also any carriage costs incurred in sorting the problem out.
8.7 No Defect Found („NDF“). If Goods are returned and are found to be of NDF status a handling/restocking fee of at least 20% will be invoiced. The percentage charged will depend on amongst other things the amount of labour involved and the condition of the packaging and contents and MEGA-TOOLS reserves the right to insist on a purchase order covering this cost and the return freight cost before returning the Goods.
8.8 Goods Returned Not In Original Condition. Goods returned where the packaging and/or contents is found not to be in its original condition are likely to be rejected on arrival. Should MEGA-TOOLS agree to accept such Goods (in its absolute discretion) MEGA-TOOLS reserves the right to impose a handling/re-stocking fee of at least 20% of the original sale value of the Goods. Should items be damaged in transit during its return to MEGA-TOOLS it is the responsibility of the Customer (and not MEGA-TOOLS) to take this matter up with the carriers.
8.9 Packaging and Labelling. Where possible, the packaging of the Goods being returned should be protected by using an outer cover. The Customer should not write on, or attach labels, to the packaging itself if this can be avoided. When preparing the Goods for return the Customer should ensure that the RMA number is easily visible on a label on the outer covering.
8.10 Overdue Accounts. No returns will be accepted from any Customer whose account is overdue.
8.11 MEGA-TOOLS will not be obliged to comply with any of the provisions in this clause 8 unless
(a) (where the Goods are faulty and the fault is apparent on reasonable inspection) the Customer gives written notice of the fault to MEGA-TOOLS within 7 days of the date of delivery of the Goods; and
(b) (where the Goods are faulty and fault is not apparent on reasonable inspection) the Customer gives written notice of the fault to MEGA-TOOLS within 7 days of the date when the Customer discovers or ought reasonably to have discovered the fault.
8.12 Notwithstanding any other provision of this clause 8 if the Goods are found to be faulty but:
(a) the fault arises as a result of the Customer’s negligence;
(b) the fault arises as a result of fair wear and tear or abnormal working conditions;
(c) the fault arises as a result of any misuse, physical damage (including but not limited to dropping, spillage or foreign objects) or accident (unless MEGA-TOOLS is directly responsible for such);
(d) the Customer makes any further use of the Goods after giving written notice of a fault;
(e) the fault arises because the Customer has failed to follow MEGA-TOOLS’s or the manufacturers instructions (whether oral or in writing) as to the storage, assembly, use, handling or maintenance of the Goods or (if there are none) good trade practice;
(f) the fault arises as a result of any testing or commissioning of the Goods performed by the Customer or any third party;
(g) the fault arises as a result of any alteration, servicing or repair of the Goods not made by MEGA-TOOLS; or
(h) the Customer acknowledges that the Contract states that the Goods are sold in their actual state without warranty then the Customer acknowledges that MEGA-TOOLS is not obliged to comply with its obligations under this clause 8, that MEGA-TOOLS reserves the right to apply a reasonable labour charge to the Customer without completing any repair and MEGA-TOOLS reserves the right to retain the Goods until a purchase order is received covering the labour charge and the return freight cost.
9 LIMITATION OF LIABILITY
9.1 All warranties, conditions and other terms implied by statute or common law (except for the conditions implied by section 12 of the Sale of Goods Act 1979 but subject always to the provisions of clause 12.2)) are, to the fullest extent permitted by law, excluded from the Contract.
9.2 Nothing in these Conditions exclude or limit the liability of MEGA-TOOLS for fraudulent misrepresentation or for any death or personal injury caused by MEGA-TOOLS’s negligence.
THE CUSTOMER’S ATTENTION IS IN PARTICULAR DRAWN TO THE PROVISIONS OF CLAUSES 9.3 AND 9.4
9.3 (Subject to clause 9.1 and 9.2) MEGA-TOOLS will not be liable to the Customer in contract, tort (including but not limited to negligence), misrepresentation or otherwise for any:
(a) economic loss of any kind (including but not limited to loss of use, profit, anticipated profit, business, contracts, overhead recovery, machining costs, revenue or anticipated savings);
(b) any damage to the Customer’s reputation or goodwill;
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